Q1. Why our toupee?

A: Can be cut, styled, permed or colored to suit your personal taste.

More durable than synthetic wigs.

Front lace cap, which means a more natural look.

Can be shampooed, dried, styled and conditioned, just like your natural hair.

Q2. Why are my hairs getting tangled?
A: It could be caused by dry hair. Pls make sure to wash & condition your hair every 3-4days,
Using a soft brush or wide tooth brush, start at the bottom and work your way up slowly. You could go to your stylist for further suggestions

Q3.Can they be straightened, curled ?
A: Yes you could use hair straightener or hair curler to style the hair.However, don't do it too frequently, or the heat will make the hair easily get dry and tangled.

Q4. Can I dye/color the hair?
A. Yes. The hair can be colored.As a general rule it is easier to darken the hair than to lighten the hair.
We recommend to dye darker, since it is difficult for the original colour to fade.We highly recommend having your hairdresser dye the virgin hair. Coloring by yourself will take a risk of not coming out the shade you want. If you can't get to a salon, please always use a good quality products and test a small sample first.

Q5.why the wavy get down after sometime ?
A. because it is virgin cuticle remy hair without any chemical treatment,
all the curl and wave is made for steam processing, so it result in the shape will not be kept as long as the chemical treatment one,
but this virgin cuticle remy hair can be used for very very long time and health since all the cuticle on the hair in the same direction, while the chemical treatment hair can not be used as long as virgin cuticle remy hair, but it can keep the shape longer and might hurt your health.

Q6.Why the virgin hair will be in different Color?
A. Because the virgin hair are just cut from the donors, different people the hair come out in different colors,
some will be darker or lighter, when the bundles come in a combination will have this problem, it is for normal phenomenon.

Q7.why the virgin hair dry and split at the end?
A. because virgin hair is natural,no any chemical treatment, when the hair grow it become dry and split at the end, but it doesn't look well, and we will cut the end for you before shipping to you

Q8. How can I extend the life of my hair?
A. Virgin cuticle remy hair is well know to last 2-3years, do not washing regularly like natural hair or permanent hair as your natural hair oils wont penetrate the hair, and the less you wash these hair, the longer they will last. Do not bleach or lighten or add toner to your hair as they can be damaged, and don’t color your hair without consulting a fully qualified Hairdresser.

Q9.what is your quality guarantee ?
A. we are the Supplier Assessment in Alibaba, our quality is audited by TÜV Rheinland and Bureau Veritas, who are the leading global independent test provider with a history stretching back 140 years.
What is more, if any quality problem, we will refund you money or exchange new goods for you.

Q10.What is your return policy?
Our return policy is very simple: If you don't love the hair once you receive it, simply send the hair back to us unopened and unused in the original packaging and we will exchange it for any other product from our company.Please note return postage costs are at the buyer’s expense.
But pls note it, if return for the unlike color,length,style,texture, the shipping cost will paid by the buyer, if return for the quality caused by us, we will pay the charge.